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    T.J Graysports - FAQ’s

    Hello! Welcome to our Frequently Asked Questions section. We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way. We hope you find this section helpful, however, if you don't see the answers to your questions listed below, please feel free to contact us at info@tjgraysports.com 

     

    1 What makes T.J Graysports unique?

    T.J. Graysports offers the most creative, affordable, and quality men’s and women’s sportswear and sports accessories you can buy online.

    2 What payment methods do you accept?

    We accept Visa, Mastercard, American Express and Paypal. You can choose your payment method at the checkout page and select your option.

    3 Do you offer free shipping?

    Yes. All orders will be entitled to free shipping. This will automatically apply at checkout. All orders will be shipped by the appropriate mail service.

    4 Do you offer international shipping?

    Yes. Delivery will be in 14 to 28 business days after processing depending on customs clearance, pending availability and credit card verification. Orders will be shipped via (International shipping company's)  with tracking.

    5 How long will it take for my order to arrive?

    Delivery occurs in 14 to 28 business days after processing, pending on availability and credit card verification. Processing may take up to 3 business days depending on when the order was placed.

    6 How do I change my shipping address?

    Go to your My Account information and edit your desired shipping address. Change in shipping address must be done before entering your order.

    7 Do you provide tracking information?

    All flat rate shipping includes a tracking number on most purchases. If your confirmation is missing a tracking number, your order did not qualify as a package and cannot be tracked.

    8 If my orders do not arrive, what happens?

    While we make sure all of our orders are delivered, you may contact us at  (phone number) in case your purchased item does not arrive. We will process a refund or replacement for undelivered items.

    What is your return policy?

    We are committed in providing our customers with the highest quality products and best possible customer care. If you are not satisfied with your purchase, simply return it in its original condition with the packaging for a full refund within 30 days of purchase.

    10 What’s your replacement policy?

    All merchandise can be returned for a full refund or exchanged within 30 days from the date of delivery.

    11 Is it safe to shop in your website?

    Yes, it is very safe. We only use your shipping address to ship your products to you. We use your billing address, if different than your shipping address, to verify your billing information. We do not share our customer names or addresses, e-mail addresses or other personally identifiable information.

    12 Are all my information secure?

    We want you to feel confident about using and making purchases. We are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.

    13 I have other questions. How do I get in touch with you?

    It’s easy, email us through info@tjgraysports.com  for your specific concerns.